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These terms set out how your account works on 17jl site — what we provide, what you're responsible for, and how we handle your wallet activity including GCash and Maya transactions where access is permitted under local law. Read each section so you know exactly where you stand before you start.
By creating an account on 17jl site, you confirm that you have read and accepted these terms in full. Access to our lobby — including slots, live casino tables, fishing games, and sports betting markets — is available only where local law in the Philippines permits. We do not extend services to regions or persons where doing so would conflict with applicable law, and it is your responsibility to confirm eligibility before proceeding. Your wallet on 17jl site is tied to your registered account. Transactions processed through GCash, Maya, or GrabPay are subject to the terms of those respective payment providers in addition to ours. We record each transaction against your account; the history is visible after you log in under your wallet section. Dispute any transaction you do not recognise within the period stated in the account help page. These terms may be updated when our services change. When that happens, we post the revised version here with the effective date noted at the top. Continuing to use your account after an update means you accept the revised terms. If you do not agree, you may close your account by contacting our support team through the channels listed below.
Transactions via GCash are processed under GCash's own terms alongside ours.
Maya wallet activity is governed by Maya's provider terms in addition to these site terms.
GrabPay payments follow GrabPay's terms; our policy covers the account side of each transaction.
Bank-rail transfers via InstaPay or PESONet are subject to your bank's terms as well as ours.
Not everything connected to your session is governed by these terms alone. Understanding the boundary between what we control and what third-party providers manage helps you know where to raise a question if something goes wrong.
Login credentials, session security and account-level suspension decisions are governed entirely by these terms. We manage access; you manage keeping your credentials private.
Deposits and withdrawals processed through GCash, Maya or GrabPay fall under our terms for the account record, but the payment rail itself is governed by that provider's own policies.
Game content supplied by studios available in our lobby — including titles from Pragmatic Play, PG Soft and CQ9 — is subject to those studios' licensing terms. We make it accessible; we do not author the game rules.
Any link or service outside 17jl site — including payment apps, device software or external sports data — operates under that third party's terms. Our policy ends at the edge of our platform.
You have specific, exercisable rights in relation to the account you hold with us. These are not abstract — each one corresponds to a real step you can take. Your transaction history is logged and viewable after login under the wallet section; you do not need to contact us to see it. If any personal detail on your account — name spelling, contact number, or linked e-wallet — needs correction, raise this through account settings first, and if the field is locked, contact support with the correct information and we will update it. Questions about how a specific clause in these terms applies to your situation can be submitted to our support team; we aim to respond through the channel you used. Account closure requests are handled by support and are not reversible once processed, so confirm your wallet balance is cleared before submitting the request.
Your full transaction log is accessible in the wallet section of your account after login — no request needed.
Update editable fields directly in account settings. For locked fields, contact support with your correction and we process it from there.
Submit your question through live chat or e-mail; quote the clause you are asking about so we can address the exact point.
Account closure is handled by support. Clear your wallet balance first — closure is permanent and wallet balances cannot be recovered after the account is deactivated.
If a specific clause is unclear, or if you need to take action under this policy — correcting account details, disputing a transaction, or requesting closure — use the contact paths below. Describe your concern clearly and include your account reference so we can locate your record without delay.
The chat icon is available inside the lobby once you are logged in. Use this for time-sensitive account or transaction questions.
Send policy or account questions to our support address listed on the Contact page. Include your registered e-mail and the specific policy section your question relates to.
The Help section in your account covers common policy questions about transactions, access limits and how to read your wallet history without needing to contact us.
Our approach to account data is straightforward: we collect what is needed to run your account, process transactions and keep the platform secure. We do not sell your personal information to third parties. Session data is used to maintain your login state across devices — so switching from your phone to a desktop does not force a full re-authentication every time. Cookie preferences can be managed through your browser settings at any point; disabling non-essential cookies does not affect your ability to log in or access the lobby.
Account records, including transaction history and identity verification data, are retained for the period required by applicable law. You can request a summary of data we hold by contacting support with your account reference.
We use essential cookies to keep your session active and preference cookies to remember your lobby settings. Non-essential cookies can be turned off in your browser without affecting account access.
Your password is stored in hashed form — we cannot view it. If you suspect your account has been accessed without your knowledge, change your password immediately and contact support to flag the activity.
If you believe a clause in these terms is applied incorrectly to your account, submit the concern in writing via e-mail support. We review each submission and respond to the address on your account record.
These answers cover the policy questions we hear most often from account holders in the Philippines. If your question is not listed here, contact support using the channels in the section above.
No. You accept these terms once when you create your account. If we update the terms, we notify you on your next login and you confirm acceptance before continuing. If no update has been made, your existing acceptance remains in force.
Check your wallet history in the account section first to confirm the transaction reference. If the entry does not match a transaction you made, contact support via live chat with the date, amount and reference number. We will cross-check our records and respond with findings.
Yes. Submit a written request via e-mail support with your account reference and a clear description of what data you are asking for. We compile what we hold under your account and respond through the same e-mail address used to register.
Access to 17jl site is available only where local law permits. If regulatory changes affect your region, your account access may be restricted. We post policy updates here; check this page after any announced regulatory changes in your area.
Our terms cover the account record for all three payment methods equally. The payment rails themselves — GCash, Maya and GrabPay — each operate under their own provider terms. You should review those separately for questions about processing on the payment provider's side.
Contact support through live chat or e-mail and request account closure. Clear your wallet balance beforehand — closure is permanent and any remaining balance cannot be retrieved after the account is deactivated. We confirm closure by e-mail once the process is complete.